Position available: Customer Service Manager

Location: Charlotte, NC

Industry: Plastics, or Industrial

EXPERIENCE REQUIRED:

Minimum of 5 years managing a team of inside sales or customer service representatives in a manufacturing environment.  Experience working with plastics and or industrial distribution is preferred.

Company:

Plazit-Polygal is recognized worldwide as an industry leading supplier of plastic sheeting, accessories and systems. By way of our global manufacturing footprint, our products are sold to a wide range of industries and markets throughout the world. Charlotte, N.C. is the home of the Plazit-Polygal North American headquarters as well as the U.S. manufacturing operation.

Position Overview:

Duties and Responsibilities include, but may not be limited to:

  • Oversee the daily activity, performance and training of the customer service team.
  • Assist the customer service department in key job duties such as order entry, order processing, price quotes and logistical matters.
  • Frequent interaction with customers and sales representatives to ensure best in class service.
  • Review and investigate customer complaints and shipping discrepancies; ensure prompt responses are provided and corrective actions if required.
  • Work with accounting to resolve discrepancies with accounts receivables.
  • Plan and coordinate the transfer of products to the West Coast warehouse.
  • Scheduling of customer orders and priorities with the appropriate departments to ensure on-time shipments.
  • High level of interaction with the West Coast warehouse on matters such inbound freight, order priorities, inventory levels and other as needed.
  • Manage specific projects assigned by the management team.

Requirements:

  • Associate degree in business or technical studies.
  • Ability to multitask while maintaining a high level of detail.
  • Excellent written and interpersonal communication skills; must be an effective communicator.
  • Self-starter and ability to work with minimal supervision.
  • Exceptional time-management and organizational skill set.
  • Must be computer proficient; Microsoft Excel, Word and Outlook.
  • Experience working with an ERP system.

Other:

  • Salary $55K – $58k depending on experience.
  • Medical, Dental, and Vision Benefits within 90 days.
  • 401k with company match
  • Paid time off (standard policy)
  • Life Insurance
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